Nature's Elixir logo

Privacy Policy for Nature's Elixir Ltd.

Your trust is paramount. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

At Nature's Elixir Ltd., we collect various types of information to provide and improve our services. This includes information you provide directly to us, such as your name, email address, shipping address, and payment details when you make a purchase or create an account. We also collect information automatically when you visit our site, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us understand how our site is used and identify areas for improvement.

We also gather information through cookies and similar tracking technologies. These tools help us personalize your experience, remember your preferences, and analyze site traffic. You have control over cookie settings through your browser, and you can choose to disable them, though this may affect certain functionalities of our website.

For example, when you sign up for our newsletter, we collect your email address. When you place an order, we collect your billing and shipping information to fulfill that order efficiently. We strive to only collect information that is necessary for the purposes outlined in this policy.

3. How We Use Your Information

The information we collect is primarily used to process your orders, deliver products, and provide customer support. This includes communicating with you about your purchases, responding to your inquiries, and sending you updates regarding your account or our services. Your data enables us to personalize your shopping experience, recommending products that align with your interests and past purchases.

We also use your information for internal business purposes such as improving our website, product offerings, and marketing strategies. This involves analyzing user behavior, identifying trends, and conducting research to enhance the overall user experience. Rest assured, any analytical data is typically aggregated and anonymized to protect individual privacy.

Additionally, with your consent, we may use your contact information to send you promotional materials, special offers, and newsletters. You always have the option to opt-out of these communications at any time by following the unsubscribe link provided in the emails or by contacting us directly.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise period varies depending on the type of data and how it is used.

For example, we keep your transaction data for a certain period to comply with tax and accounting laws. If you have an active account with us, we will retain your information as long as your account remains open. Upon closure of your account or after a period of inactivity, we will securely delete or anonymize your data, unless legal obligations dictate otherwise.

Should you wish to request the deletion of your data, please contact us using the details provided below. We will process your request in accordance with applicable laws and regulations.

2. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your browsing experience and gather information about site usage. A cookie is a small text file that our website places on your computer or mobile device when you visit. These cookies help us remember your preferences, such as items in your shopping cart, and provide you with a more personalized experience.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them). These cookies can be categorized as strictly necessary, performance, functional, or targeting cookies, each serving a different purpose in making your interaction with our site seamless and efficient.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information, please refer to our Cookie Policy.

4. Sharing Your Information

Nature's Elixir Ltd. respects your privacy and does not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided that those parties agree to keep this information confidential.

These service providers include payment processors, shipping companies, marketing platforms, and IT support services. They are only granted access to the personal information they need to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data. We ensure that all such third parties comply with data protection regulations.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6. Your Rights

Under applicable data protection laws, you have several rights concerning your personal information. These include the right to access, correct, or delete your data, the right to restrict or object to certain processing activities, and the right to data portability. We are committed to upholding these rights and providing mechanisms for you to exercise them.

If you wish to exercise any of these rights, please contact us at [email protected] or call us at +44 20 7946 0990. We may require you to verify your identity before responding to your request to ensure the security of your data. We will respond to all legitimate requests within a reasonable timeframe as required by law.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. We encourage you to contact us first so we can try to resolve any concerns you may have.

Security of Your Data

We implement robust measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Digital lock icon representing data security

The security of your personal data is a top priority for Nature's Elixir Ltd. We employ a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These measures include encrypting sensitive data during transmission and storage, using secure servers, and implementing strict access controls.

Our website uses Secure Socket Layer (SSL) encryption to protect all data transmitted between your browser and our servers. This ensures that your personal and payment information remains confidential and secure during online transactions. We regularly review our security practices and update them to address new threats and vulnerabilities.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take precautions to protect your own personal data, such as using strong, unique passwords and being mindful of phishing attempts.

Changes to This Privacy Policy

Our commitment to privacy means we may update this policy periodically. Stay informed about how we protect your data.

Nature's Elixir Ltd. reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated through a prominent notice on our website or directly to you via email if you have provided us with your contact information. Your continued use of our website after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Our goal is to always be transparent about our data handling practices. If you have any questions or concerns regarding any changes, please do not hesitate to contact us.

Last Updated: October 26, 2023

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Contact Us

If you have any questions about this Privacy Policy or our data practices, please do not hesitate to reach out.

You can contact us via: